We took the time to compile our most frequently asked questions and provided the best answer possible. Let us know if you can’t find what you’re looking for – we are happy to help!
Frequently Asked Questions
How do I login?
Can I order Multiple Items with the same imprint?
What is the difference between Screen Printing and Digital Shirt Printing?
What is the average delivery time?
What are your customer service hours?
What is your Return Policy?
What is the least expensive custom t-shirt?
Can you print designs on sleeves, pant legs or hoods?
Can you customize Names and Numbers with two different colors?
How many colors can you print in a design?
Do you feel you could use some extra tips when using Traxler Custom Printing’s Online Designer. Use these simple tips to start designing like a professional!
Learn the Basic Navigation
Learn how to add names and numbers
How to add text and work with the layers menu
Adding art & working with the properties menu
How to upload your own graphics
How to change font colors & styles
Am I limited to the print area box?
Ordering & Shipping
All you need to know about getting a quick quote, payment methods, delivery times and more.
Quoting and placing your order fast & easy
Payment methods that are accepted
Standard production times
Making changes to an order
Our guarantee to you
Shipping and delivery info
Ordering multiple products with the same imprint
No sales tax for out of state orders
Out of stock or discontinued items
Can I cancel my order?
Art Guidelines & Help
Follow these guidelines to make sure you get the highest quality prints on your products.
Designing your artwork
The difference between raster & vector art
We can help you with your designs
Using photographic images
Why does my artwork have to be recreated?
Screen Printing vs. Digital Garment Printing
What You Can Expect
The following information is based on actual testimonials that we have received from our customers. When you shop at Traxler Custom Printing you can be sure to receive the same treatment!
You can expect prompt response
Fast turnaround times
We fix issues before you even have to call
High quality products and prints
Quality control that is above & beyond the rest
Every job is looked at with high importance
Some helpful information on vinyl applications such as: banners, stickers, vehicle graphics and other signage.
Signage should be designed with a bleed
Applying vehicle graphic to a window
Removing vehicle graphics from a window
How long can I expect my signs to last?
Can you print in full color?
Not seeing what you’re looking for?
Money Saving Tips
Would you like to save money on your order? If so, follow some of these handy tips to help reduce your cost.
Things to consider when designing a shirt
What is the lowest cost shirt to print on?
Is your shirt design full color?
Ways to save money when ordering stickers
Save money on yard signs
Get to know Traxler Custom Printing and our staff.
A: Look towards the top part of the page and click the login link.
A: Yes, to do so just give one of our customer service representatives a call and they can assist you in processing your order over the phone so you can still receive Quantity Discounts.
There may be additional fees if we have to change out the ink colors.
A: Screen Printing consists of burning your images into screens to create stencils. Each color is a different screen and we register the screens to apply ink onto your product in layers. You can use this method for almost any type of product.
Digital Shirt Printing prints directly onto your garment from a machine similar to a standard printer. This method is used for small shirt runs. When using this method, you can only print on 100% Cotton Shirts.
A: Custom Clothing & Signage The production time for your custom clothing usually averages about 2 business weeks.
Rush Order Services are available and usually run around 3 – 5 business days for production.
In some cases we will provide a extreme rush order, you will need to contact one of our customer service representatives to assist you with this.
Promotional Products: Most promotional products average about 2 – 4 weeks for production. Sometimes this could vary depending on the product.
Rush Service is available on most promotional items please contact one of our customer service representatives to assist you with this.
- Give us a call at 1-866-561-5641
- We’re here to help you during the following hours:
Monday – Friday: 10am – 6pm ET.
A: If your goods arrive and are flawed or if your order arrives later than promised, then we’ll work with you to replace your order if you let us know within 10 days of receiving your order. Please call Traxler Custom Printing at 1-866-561-5641 if you’re dissatisfied with your order for any reason.
A: The least expensive shirt would be a White T-Shirt with a single location 1 Color imprint on it.
Some factors to consider:
- This is based on a quantity of 12 shirts or more. Anything below that is digitally printed and has a standard price.
- Shirt styles and sizes also vary in price.
- The quantity of shirts ordered will effect your price. The larger the quantities the lower the price. Please refer to the Money Saving Tips section for more information on this.
A: Yes we can print on all these locations and more. Please contact our Art Department at 1-866-561-5641. They will be able to assist you and can send you a proof of how your product will look before production.
A: Yes you can but you will need to place your order over the phone or talk with a representative to get a quote.
If you would like to see a proof of this before production then please include in the comments section when checking out that you would like to see a mock up of how your names and numbers will look on your product.
A: The maximum number of colors available for spot color designs is twelve depending on the color of the garment and ink type.
We also do 4 color process printing, which allows a full spectrum of colors. This, however, is reserved for large quantity jobs starting at a quantity of 144. Please call one of our customer service representatives at 1-866-561-5641 to assist you with this type of job.
Please be patient while we update this section, we recently made a major overhaul of our website and we will be adding tutorials for the new online designer shortly.
The print area box in the online designer is our standard imprint size. We can print larger prints than this (including all over prints) but you will need to contact customer service for a quote and information on these types of prints. Normally larger prints require a higher minimum and cost extra than your standard imprint size.
Please be patient while we update this section, we recently made a major overhaul of our website and we will be adding the quick quote feature shortly.
All payments are processed through Authorize.net who is an industry leader in online transactions and your information is never stored and is secure.
Visa, Master Card, American Express and Discover are all accepted forms of payment and you can either place your order on the internet or over the phone.
Purchase Orders (P.O.’s) are accepted but are reserved for qualified organizations such as schools, government agencies, and large corporations. Purchase Orders must be verified and therefore can only be placed by phone.
Production times vary depending on the products ordered. Listed below are the production times based on the different types of products, please note that these are times based on production and are not including shipping time. Shipping times vary depending on where you are located, normal delivery ranges from 1-5 business days. Please refer to the shipping and delivery info section for more info on shipping.
Rush services are available and if you are in need of extreme rush service please contact one of our representatives to help you with that.
- For customized apparel including Screen Printing, Embroidery, Digital Garment Printing the production time ranges from 1 – 2 weeks from the time your artwork is approved.
- Signage including Custom Banners, Yard Signs, Vehicle Graphics and Stickers can range anywhere from 1 – 2 weeks from the time your artwork is approved.
- Production times for Promotional Products usually ranges from 2 – 4 weeks after your artwork is approved, this all depends on the product you will be ordering. Please call for assistance when purchasing or inquiring about promotional products.
Once your order has been placed your order is final and can not be changed. So please make sure to double check everything to be sure it is exactly what you want before ordering.
If you are using our designer then the artwork is final and no changes can be made to it. We do proof spelling and will align artwork before it is sent to production.
When using the catalog feature of our website where you upload your graphics for your order then our art department will work with you and send you a proof before your order is sent to production.
These policies are in place keep our workflow consistent and to make sure that your orders arrive on time.
At Traxler Custom Printing we realize that your satisfaction is our top priority. We deliver nothing but high quality products and every order will make it to your door on time.
If your goods arrive and are flawed, differ from what you created on traxlercustomprinting.com or if your order arrives later than promised, call us within 10 days of receiving your order and we’ll assign a representative to correct your order.
Please be sure to contact us before returning your personalized items so we can make sure your reprinted job is handled promptly and accurately.
For customized clothing and signage, standard delivery within the continental 48 United States is 14-18 business days. Please refer to the map below for estimated delivery times to your area. If you have a date that you need the shirts by please call us so we can add the notes to your work order and make sure that you receive your products on time. Traxler Custom Printing will get your products to you in time for your event, guaranteed!
Traxler Custom Printing is located in Ohio. Sales tax is only charged for customers located in the state of Ohio who have not filed for tax exemption, any out of state orders are not charged for sales tax.
Please be aware that we do our best to keep up on our suppliers inventory and available colors but on occasion there are some items that we don’t catch that are out of stock or the items have been discontinued. If this were to happen to your order we would notify you of other similar styles that we think would accommodate your needs at no additional charge.
Once your order is placed it is final and can not be canceled. All orders that come in are processed that day and it is not possible to make any changes or cancellations after that point.
Acceptable File Formats:
Vector – Adobe Illustrator (.ai, .pdf, .eps).
Raster – Adobe Photoshop (.psd, .tiff, .jpg.)
- All images must be embedded and all fonts must be outlined.
- We require a minimum resolution of 300 dpi at 100% file size on all Raster Based designed and submitted files such as TIFF, PSD, JPEG. (these files should be created at 300 dpi and not up sampled from a lower resolution)
- Vector based files, resolution is irrelevant and files can be reduced or enlarged to almost any size without
When designing your artwork you should take a few things into consideration to achieve the best printing results as possible.
What are you designing for?
- Preparing your artwork for printing on clothing using spot colors:
- You should prepare it in Adobe Illustrator or any other vector based program.
- Preparing your artwork for printing on clothing using full color process printing:
- You should prepare the artwork using Adobe Photoshop and the artwork should be created at 300 dpi. The artwork should be sized to how you want it to look on the shirt.
- Preparing artwork for Banners and other Signage:
- When creating creating artwork for signs it is best to use vector format (Adobe Illustrator), but Adobe Photoshop can be used as long as the artwork is created at 300 dpi and it must be created to the size that your signage will be printed at.
Vector graphics are made up of lines and curves defined by mathematical objects called vectors. They are resolution independent. Therefore, they can be scaled to any size without loss of quality. Text should be converted to outlines, paths or curves, when sending vector files to another location.
Raster graphics are made up of squares of color called pixels. These files will lose definition if they are enlarged. That is why we ask for Photoshop files at 300 dpi (dots per inch) to be prepared at 100% of printable size.
Below are some examples of Raster and Vector images.
If you need help creating your artwork or would just like to consult with one of our art specialist before tackling it yourself, we can help.
We have a full art department which can work with you and create your artwork from scratch or recreate an existing design you currently have that just needs to be converted to print ready art.
If you want to consult with one of our art specialist before creating your artwork on your own just to make sure that you do it correctly the first time then please give them a call at 1-866-561-5641.
You can use photographic images as long as they are high resolution. Please contact one of our art specialist at 1-866-561-5641 if you have questions about preparing your artwork using photographs.
If the artwork you want to use is not 200 dpi of it’s print size then it will have to be recreated. One of our art specialist will have to recreate your artwork to vector based art, 1 hour of art time free of charge, if you are ordering 24 shirts or more. We offer this service to ensure that your design prints at the highest possible quality. Additional design time is billed at $40/hr.
Screen Printing is a process of printing ink through a stencil that is burned in a screen. Each color that is in your artwork will have it’s own screen and is printed onto product in layers.
Digital Garment Printing is a new high end technology which prints directly onto a shirt from a printer similar to the one you would use to print onto paper but in a much larger scale. This method currently will only print onto 100% cotton materials.
You can expect a prompt response back from one of our representatives whether you are emailing or calling and have to leave a message. Customer satisfaction is our top priority here at Traxler Custom Printing so we are very prompt on handling all of our customers needs. Whether it be estimates, sample request, artwork or you need to process a order you can count on our customer service representatives to handle every situation promptly.
It does not matter the size of the order… every order large or small is handled promptly and will arrive at your door by your event date, guaranteed!
You can always count on Traxler Custom Printing to fix the following:
- Uploaded Images – If we see a issue with a design you have uploaded and we don’t think it will print well then one of our art specialist will contact you to go over these issues. They can recreate your artwork so everything will have a high quality outcome.
- Contrast issues – Sometimes a shirt color or your design will look different on a computer screen than it does in person. If we think that the ink colors will not stand out enough on the shirt we will consult with you to find out an alternative color that will look better.
- Alignment of your design – Don’t worry if you didn’t get your design perfectly centered on your shirt in the Live Designer. We will always center your design if it looks like you were trying to do so. If it doesn’t, we’ll double check with you to make sure everything turns out the way you want it.
When shopping at Traxler Custom Printing you can expect nothing but the best. Just read our uncensored testimonials and find out what other customers have to say about our products and services.
We make sure that every order large and small get treated the same and have a high quality outcome.
One of the most important factors that go into the process of printing your products is Quality Control. We have well developed systems in place so that every order is checked by Quality Control for some of the following things:
- High Quality Prints
- Correct Quantities
- Completion Time
- Curing Temperatures
- Correct Alignment
- Contrast Issues
- Ink Colors
- Design Registration
You can count on us to deliver a product that is above and beyond the rest in the industry, guaranteed!
It does not matter if your order is small or large. We handle every order with the same importance and you can count on the same quality for your small orders as you would receive when ordering large quantities.
All signs, whether it be yard signs, banners, vehicle graphics or stickers, your artwork should be designed with a 1/4″ bleed. If you have questions please call 1-866-561-5641 to consult with one of our art specialist to make sure that you are designing to the correct specs.
Preparing for Installation
The window must be thoroughly cleaned before the rear window graphic is applied. Clean the glass using soapy water, and then thoroughly rinse the window. Be sure that the window is completely free from any remaining soap residue.
DO NOT USE ANY CHEMICAL BASED WINDOW CLEANERS AS THIS MAY REACT NEGATIVELY WITH THE ADHESIVE.
Applying the Vinyl
The first step to successful applications is before removing backing material, unroll the graphic and select the position on the window that is desired. You can tack down the vinyl in the center of the window with masking tape, to temporarily hold the graphic in the desired position.
Once desired placement is selected, position 1 person on either side of the window and carefully begin removing the backing material starting from the top and working your way to the bottom. You should use a squeegee and wrap a rag around the squeegee to prevent scratching the graphic. Now, start a squeegee action in the middle of the image and squeegee from one side to the other, continuing the process from the top of the decal down using overlapping strokes and removing the liner as you go. Be careful not to press to hard as you will damage the material. WARNING: DO NOT STRETCH THE MATERIAL. THIS WILL CAUSE THE PRODUCT TO CURL AND LIFT FROM THE WINDOW AFTER IT IS INSTALLED.
If air bubbles form during this process, gently lift the material and reapply while smoothing the bubble area.
Once graphic is completely flat against the window and all wrinkles and air bubbles are removed, start from the center of the glass and gently rub the entire area with a squeegee or soft, clean, lint-free towel to secure the adhesive to the glass.
Carefully trim with the razor blade the excess material around the perimeter of the window trim. WARNING: USE EXTREME CAUTION WHEN TRIMMING TO AVOID INJURY AND TO AVOID DAMAGE TO THE VEHICLE. Discard excess material.
Do NOT use an ice scrapper on the rear window or risk of damage to the film may occur. This product was to be applied to the OUTSIDE of the rear window only. This product requires trimming with a sharp razor blade.
Use extreme caution when using any sharp objects as they can cause severe injury. Take extreme care not to damage any surrounding area of the vehicle when trimming the excess. Excessive heat and/or cold temperature exposure will reduce the life of the adhesive. Glass can be easily scratched. Use extreme caution when using the razor blade on the glass surface. This product is to be applied on the rear window ONLY. This product is not to be applied to any other window of the vehicle as it may significantly obstruct visibility and create a significant safety hazard. Do NOT operate windshield wipers on glass with the window graphics installed. This could damage both the window graphic as well as the wiper. Installing this product may reduce or impair visibility.
State and Local laws may prohibit the use of window film being installed on your vehicle. Please check your local and state regulations to verify that the use of this product is approved. This product is to be applied to the OUTSIDE of the rear window ONLY. This product is not to be applied to any other window of the vehicle as it may obstruct visibility and create a safety hazard. This product requires trimming with a sharp razor blade. Use extreme caution when using any sharp objects as they can cause severe injury. Take extreme care not to damage any surrounding area of the vehicle when trimming the excess. Install this product only in strict accordance with the provided instructions. Installing this product may reduce or impair visibility.
The product can be easily removed by starting at one corner and pealing the film/vinyl from the window. Manufacturers recommend a heat method which employs a heat gun, lamp or propane torch. Begin by heating one corner of the marking, using caution to prevent the material or window from getting too hot, which could cause the glass to shatter. Then you can use a razor blade or knife under the corner to loosen the marking, being cautious not to damage the glass. Next, grasp the lifted edge up and pull it up and away from the glass with a slow even rate at an angle less than 90 degrees. Always keep even pressure and heat the area of film immediately ahead of the area being removed.
Our signs are printed using UV resistant eco-solvent inks. The printed inks will resist fading, cracking, peeling and will provide vibrant color that will last for years., and will stand up to the elements no matter where you live!
You can expect your signs to last anywhere from 3 to 5 years.
Yes all of our signs are printed in full color at no extra charge. Although on large runs with certain items including yard signs and stickers it is more efficient to screen print them which the price is based on the number of colors in your artwork.
If you have questions regarding what is the best method for your project then please contact one of our customer service representatives at 1-866-561-5641 and they will be able to further assist you in getting the best price.
Are you not seeing the exact item you are looking for… then please contact us at 1-866-561-5641, most likely we can print it.
We do charge for shipping, it is best to contact us at 1-866-561-5641 to inquire about shipping rates for a particular items and orders. You may supply your own UPS account number at check out as well as choose local pick up or local courier if needed.
If you are drawing blanks on your next promotional campaign then contact one of our representatives at 1-866-561-5641. They will be able to help you with some creative ideas that will get you the R.O.I. that you deserve on your next campaign.
Our turn around times for promotional items usually range anywhere from 2 – 4 weeks depending on the item.
If you would like to see a sample of a product before ordering then please contact one of our representatives by calling 1-866-561-5641. There is usually a small fee associated with samples depending on the product.
All you need to do is call us at 1-866-561-5641 and give us the item numbers that you have found on our website and we can process your order over the phone.
Listed here are the quantity breaks for various items, if you don’t see what you are looking for please contact us to find out the quantity breaks on the items you are interested in.
- Qty. 12 – 23
- Qty. 24 – 47
- Qty. 48 – 71
- Qty. 72 – 95
- Qty. 96 – 143
- Qty. 144 – 287
- Qty. 288 – 399
- Qty. 400 – 799
- Qty. 800 – 1,599
- Qty. 1,600 – 2,999
- Qty. 3,000 – 9,999
- Qty. 1 (Full Color)
- Qty. 2 – 3 (Full Color)
- Qty. 4 – 24 (Full Color)
- Qty. 25 – 49 (Full Color)
- Qty. 50 – 74 (Full Color)
- Qty. 75 + (Full Color)
- Qty. 25 – 49 (Screen Printed) 1 – 2 Colors
- Qty. 50 – 99 (Screen Printed) 1 – 2 Colors
- Qty. 100 – 249 (Screen Printed) 1 – 2 Colors
- Qty. 250 – 499 (Screen Printed) 1 – 2 Colors
- Qty. 500 – 999 (Screen Printed) 1 – 2 Colors
- Qty. 1,000 – 2,499 (Screen Printed) 1 – 2 Colors
- Qty. 2,500 + (Screen Printed) 1 – 2 Colors
Vinyl Banners – (Pricing is based on sq. ft.) Listed below are the price breaks based on square footage.
- Sq. Ft. – 1′ – 19′
- Sq. Ft. – 20′ – 23′
- Sq. Ft. – 24′ – 71′
- Sq. Ft. – 72′ – 99′
- Sq. Ft. – 100′ +
Some of the most important things to consider when designing your artwork for your upcoming clothing order are listed here to help you save money on your next order.
- How many colors are going to be in your design – This is a important factor to consider as it will effect your price greatly. Screen Printing is priced on how many colors are in a design and how many locations will be printed. If you are going to be ordering large quantities then you shouldn’t see a huge impact.
- What program will you be using to prepare your artwork – We highly recommend you using Adobe Illustrator or Corel Draw to design your graphics, this will give you the best outcome when your shirts get printed. If you are using Adobe Photoshop then you should set your resolution to 300 dpi and have your art board/canvas size set to the size you would like your print to be.
White shirts are always going to be your lowest cost option. You can get a very affordable shirt if it is a white shirt with a one color imprint on it. The brand/style of shirt is always a factor as well, a Delta Budget Tee would be a popular low budget tee to consider.
If your shirt design is full color then you are going to want to order large quantities to save money. Full color screen printing is achieved by 4 color process printing and the minimum is 144 pieces. Please contact us at 1-866-561-5641 for more information on how to go about getting the most affordable price for your full color shirt designs.
One of the top ways to save money when ordering stickers is to order them by the roll. Don’t worry you can still have your stickers cut into different shapes if you want to save money and have them printed this way. We would print your stickers on to about 3′ – 4′ sheets of vinyl and send them to you in rolls.
This is a very affordable way to print stickers! Please contact us at 1-866-561-5641 if you would like more information.
All of our yard signs are printed full color up to a quantity of 23. From a quantity of 24 or larger we usually screen print you signs which you can save big money. Please refer to our quantity breaks on yard signs to get a better idea on where you can save even more.
At traxlercustomprinting.com we as a team push ourselves to not only stay knowledgeable in our industry but to be a step ahead of the rest. We do this by constantly studying new and better ways of making our customers shopping experience a better one. You’ll also notice that when speaking with our representatives that you will receive the cutting edge technology and expertise to maximize your budget. Read more.
- Give us a call at 1-866-561-5641
- We’re here to help you during the following hours:Monday – Friday: 10am – 6pm ET.
You can also visit our contact page to upload files any files you would like us to refer to.